Privacy Policy

1. Introduction

At PSS — Project Support Service ("PSS", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Digital Twin platform, or engage our industrial engineering services including LiDAR scanning, BIM modeling, and AR/VR deployment.

This policy applies to all information collected through our website (pssmanagement-fzco.vercel.app), our client portals, and any related services, sales, marketing, or events. Please read this policy carefully. If you do not agree with its terms, please do not access our services.

2. Data Collection

We collect information that you voluntarily provide to us when you express interest in our services, request a consultation, or otherwise contact us. The personal information we collect may include:

• Name, email address, phone number, and company affiliation
• Project details, facility information, and technical requirements shared during inquiries
• Billing and payment information when engaging our LiDAR scanning, BIM, or Digital Twin services
• Communications, feedback, and correspondence you send to our team

We also automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, access times, and pages viewed. This data is collected via cookies and similar technologies to help us maintain security and improve user experience. Scan data, point clouds, and BIM models provided by clients are handled as confidential project data under separate contractual agreements.

3. How We Use Data

We use the information we collect for legitimate business purposes, including:

• Providing and managing our engineering services — from LiDAR capture and scan-to-BIM conversion to Digital Twin deployment
• Responding to inquiries, preparing proposals, and delivering contracted deliverables
• Sending administrative updates, service announcements, and project communications
• Improving our website, platform performance, and service offerings through analytics
• Complying with legal obligations and enforcing our terms and agreements
• Marketing and outreach where you have consented to receive such communications

We do not sell your personal data. Client project data, including Digital Twin models and LiDAR datasets, is used solely for the purposes defined in your service agreement and is never shared without explicit authorization.

4. Your Rights

Depending on your location, you may have certain rights under applicable data protection laws, including the GDPR and other regional regulations:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data, subject to legal retention requirements
• Restriction & Objection — Request restriction of processing or object to certain uses
• Data Portability — Request transfer of your data in a structured, machine-readable format
• Withdraw Consent — Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond within 30 days in accordance with applicable law.

5. Contact

If you have questions or comments about this Privacy Policy, or wish to exercise your rights, please contact us at:

We may update this Privacy Policy from time to time. The updated version will be indicated by a new "Last updated" date and will be effective as soon as it is accessible.